UX & UI Design
Project Overview
The task involved enhancing the navigational framework of the internal portal in order to create a smoother and more intuitive user experience. This was necessary because the existing system relied on Excel for managing operational processes. Additionally, the objective was to enable nephrologists to validate information pertaining to their monthly settlements, thereby streamlining the payroll process. The end result encompassed user journeys, wireframes, and prototypes as the key deliverables.
Problem Statement
The user experience of navigating through the application is currently challenging, frustrating, and confusing. Users often encounter difficulties in locating important information, resulting in lengthy search times. To address these issues, it is crucial for the application to establish clear and intuitive pathways that lead users directly to their desired content. Currently, the available pathways within the application are limited, and many critical routes suffer from cluttered interfaces and suboptimal information architecture.
Breaking down the process
We embarked on the design sprint process, which combines design thinking and lean principles, enabling the team to effectively address significant challenges in both business and user journeys. This approach emphasizes the creation of solutions that swiftly tackle these obstacles while maximizing insights and learning through active customer involvement.
What was our aim with the Design Sprint process?
- Rapidly validate hypotheses and gain insights into user behaviors and preferences.
- Convert existing customer journey pain-points into potential areas of improvement.
- Foster a comprehensive understanding of problem framing, user comprehension, and solution design within the product ecosystem.
Understand and Define
We placed significant emphasis on gaining a profound understanding of users, including their needs, values, challenges, and limitations. Moreover, we took into consideration the business goals and objectives of the project management team.
Card Sorting
We utilized a card sorting method to analyze how participants grouped individual labels written on notecards based on criteria that made sense to them. This approach allowed us to uncover the underlying structure of the target audience’s domain knowledge and create an information architecture that aligns with users’ expectations.
Ideation & Sketching
During our ideation sessions, we conveyed ideas and potential solutions through diagrams and rough sketches. This approach stimulated a deeper understanding and expanded our thinking. The purpose of sketching out ideas was to create rough drawings that conveyed meaningful concepts with just enough detail.
Prototyping
Once we had a well-defined concept, we progressed to the prototyping stage to swiftly evaluate and enhance our ideas. We began creating prototypes to validate our assumptions, resulting in the generation of user interfaces that effectively addressed and mitigated user issues through human-centered design solutions.
