UX & UI Design
The assignment was to improve the navigational structure for the internal portal to facilitate a simpler, more intuitive user journey due to they were using Excel to handle the processes related to their operation. Also, allow nephrologists to validate the information related to their monthly settlements to contribute to a more efficient payroll process. The final deliverable included user journeys, wireframes, and prototypes.
Handling information through the application is difficult, frustrating, and confusing for users. Important information is hard to find or takes too long. The application needs to be able to provide clear pathways for users to find the desired content. There are limited pathways users can take through the application, and several significant paths are mired in noise and poor information architecture.
Breaking down the process
We went through the design sprint process that blends design thinking and lean principles and helps the team focus on creating solutions that quickly tackle big business and user journey difficulties. While maximizing insight and learning through customer involvement.
What were we trying to achieve with the Design Sprint process?
- Quickly validate hypotheses and learn about users’ behaviors and preferences.
- Transform existing pain-points in the customer journey into opportunities.
- Help them understand what goes into framing a problem, understanding users, and designing a solution with a better understanding of their product ecosystem.
We went through a card sorting method in which we studied participants group individual labels written on notecards according to criteria that make sense to them. This method uncovers how the target audience’s domain knowledge is structured, and it serves to create an information architecture that matches users’ expectations.